360-695-4882
jletteney@ysat.com

Finding Good Work intranet web site in development. Wrote content, designed navigation scheme.

Project Management for Web Developers 8-hour course. Created and delivered pilot workshop.

Autonomous Maintenance training video. Produced video, directed three location shoots.

Gayzette newsletter for division of the American Planning Association. Research, write,edit articles.

Software recommendation report. Researched, tested, analyzed, and reported on twelve data-collection and analysis software packages for usability testing.

OEE Toolkit calculation software for manufacturing. Organized and edited all documentation; wrote Quick Card, highlight text, glossary, user instructions, installation and administrator instructions.

KanFlow calculation software for manufacturing. Wrote script for ScreenCam product demo, created screen captures, and recommended organization for user manual.

Putting Performance Measurement to Work and Shopfloor Learning Assessment multimedia CDs. Restructured documentation; wrote "Letter to Customer," learning objectives, and installation procedures.

Marine Coastal Estuaries presentation. Condensed, combined, and organized lecture notes and textbook article; created and animated diagrams; captured and compressed photographs.

Multimedia and software. Managed content development, led cross-functional team, maintained schedules. Brought four major software and multimedia products to market within 24 months.

Training video. Co-directed and produced 2-hour, 8-installment video. Created and managed budget and schedule, coordinated five locations, created system for post-production tape-logging and archiving.

Multimedia and software. Manually tested and proofed user interfaces for four products.

Finding Good Work intranet web site. Tested navigation scheme.

Multimedia and software. Trained six-person sales team in features, benefits. Delivered basic telephone technical support to customers.

Computerized inventory control system. Developed training program to introduce bookstore employees to database queries, Boolean searches, and computerized inventory control system.

Customer service skills. Trained 40 new employees quarterly in customer service skills, including interviewing for information and hand-selling books.

Four outdoor guidebooks, one academic title. Designed text including figures, tables, and maps.

Guidebook covers and entire publisher's catalog. Designed, created mechanicals.

Newsletters for professional and nonprofit organizations. Designed, laid out articles.

PowerPoint slide shows. Designed templates; created links and transitions; embedded Word, Excel, and JPEG files

Print buying and production management for books, brochures, catalogs, cards, etc. since 1985.

Production Manager, Books and Learning Tools, Productivity, Inc., Portland, OR 1997 — June 2000

Powell's Books, Portland, OR 1991 — 1997

Training Coordinator, Information Department 1995 — 1997

Department Head, Information Department December 1991 — 1995

Section Head and Buyer, Outdoors Section October 1991 — December 1991

Editorial and Production Manager, Menasha Ridge Press, Chapel Hill, NC 1988 — 1991

Advertising Graphic Designer, Independent, Durham, NC 1987 — 1988

University of North Carolina Press, Chapel Hill, NC 1984 — 1987

Assistant Production Manager 1986 — 1987

Journals Production Editor 1985 — 1986

Freelance Supervisor 1984 — 1985

Accounting Report Coordinator, UNC Student Stores, Chapel Hill, NC 1983 — 1984

Library Page, University of North Carolina at Chapel Hill, Chapel Hill, NC 1980 — 1983

Container Logistics Intern, Transamerica ICS, New York, NY Summer 1980

Software Skills